Comcast’s “Six Strikes” Email With Infringement Details Surfaces

[Guest BackFire]

Together with four other internet providers in the United States,
Comcast has started sending copyright alerts to customers who use
BitTorrent and other P2P networks to pirate movies, TV-shows and music.
Those who are “caught” will receive a browser notification, a voice-mail
message and an email with details on the file that was allegedly
shared. We have a copy of one of the first emails that went out on
Tuesday.

Earlier this week the six strikes anti-piracy system finally launched more than a year later than initially planned.

One of the things that stood out most was the lack of information released through official channels.

On launch day the Center for Copyright Information, who are in charge
of the operation, were unable to tell us what measures the ISPs have in
store for persistent pirates and none of the providers listed any
detailed information on their websites.

Luckily, more and more details were published in the days that followed, but many questions remained.

For example, several Comcast consumers complained that the pop-up notification shown in the help section
doesn’t include any details on the allegedly infringed files. How can
people take action if they don’t know what they did wrong, people
wondered.

Vague alerts shared in Comcast help section

This and other questions could have easily been avoided by clearly
explaining how the “copyright alerts” are sent and what information
people can expect.

TorrentFreak talked to one of the first recipients of a copyright
alert and he tells us that in addition to the browser notification, he
also received an email and a voice-mail message. The email (see below)
briefly explains why the customer received this alert and also lists the
alleged unauthorized download. The voice-mail carries the same
information.

As expected the copyright alert is carefully worded. Comcast makes it
clear that the notice comes from a copyright holder, to avoid the
suggestion that they might be monitoring users’ Internet connections.

“A copyright owner has sent Comcast a notice claiming your Internet
service from Comcast was used to copy or share copyrighted content like a
movie, television program or song improperly,” the email starts.

The email further points out where people can download movies and
music legitimately, and notes that the copyright alerts are supposed to
educate consumers.

Interestingly, the email doesn’t inform recipients that after four warnings they will be unable to browse the Internet.
Nor is it mentioned that the notice can be appealed. Subscribers will
have to learn about the looming browser hijack and other details in the
Comcast help section.

The infringement details at the bottom of the email are pretty much identical to the ones that were already sent out under the DMCA. It lists the title of the pirated file, a time-stamp, the protocol and IP-address.

While it’s helpful to see what accused downloaders can expect, the
email doesn’t provide any new details. Again, what stands out is the
lack of information, especially with regard to the option to appeal a
“strike”.

The full email Comcast sent for their first strike is shown below. Have you received one yourself? If so, please let us know.

CENTER FOR COPYRIGHT INFORMATION

Alert #1: Potentially Improper Use of Copyrighted Material

Incident Number: 65XX

Report Date/Time: Tuesday, 26-Feb-2013, XX:XX:XX AM EST

NAME

ADDRESS

CITY, STATE

Dear Internet Subscriber:

A copyright owner has sent Comcast a notice claiming your Internet
service from Comcast was used to copy or share copyrighted content like a
movie, television program or song improperly. The content owner who
sent us the notice has determined that Comcast is your Internet service
provider and provided us with the information summarized below. Comcast
used this information to identify your Internet account as the one
referenced in the copyright owner’s notice. We also used this
information to display the in-browser notification you may have seen on
your computer and to send you this e-mail. You can view the notice
Comcast received by going to Users and Preferences in MyAccount at http://customer.comcast.com/
and logging in with your primary account holder credentials. Comcast
has not provided your name and address or other identifying information
to the copyright owner as part of this notice and alert process.

Major Internet Service Providers, record labels and movie and TV
studios have joined the non-profit Center for Copyright Information at www.copyrightinformation.org
to let consumers like you know when copyrighted content might have been
improperly copied or shared. The goal of this effort is to help educate
consumers about the proper use of copyrighted content and provide
assistance in identifying possible sources or causes of any activity
that led to this Copyright Alert. Comcast encourages you to find and
enjoy content online from the many legitimate sources available. For a
better way to find Movies, TV, and Music please visit http://www.copyrightinformation.org/a-better-way-to-find-movies-tv-music. To learn more about these Alerts from Comcast, please visit http://www.comcast.com/copyrightalerts.

For more information please review Comcast’s Acceptable Use Policy and Terms of Service.

Sincerely,

Comcast Customer Security Assurance

Copyrighted work(s) identified in the notification from the Center for Copyright Information:

Infringing Work:TAKE CARE

Filename:Drake – Take Care (Deluxe Version)

Infringement Date:Tue Feb 26 XX:XX:XX EST 2013

Infringement Type:null

Infringement Method:BITTORRENT

IP Address:50.147.XXX.XXX

Reporting Party:[email protected]

Reporting Party Case ID:222716XXXXX

Reporting Party FAQ:null

[Guest ALL3Y C4T]

Grate post