ABNormal News

[HOCD1A035]

For those returning with a new account after not receiving the "Password" email from their old account. - 5 hours and .... minutes ago

For members of V1 who have returned to V2 with a new account following the non-receipt of the Password email.

First of all our apologies for this problem beyond our control.
For some reason that we still do not know some account with a valid email could not do the password reset procedure, while we have the email sending logs with the procedure which proves that the mails are off to a good start. And that these same email sending logs show that other users using the same email services had received it and were able to complete the entire procedure.
Others still had not taken note of the various communications which we had made about the update of the email address of each one thus were not able to them too carry out the procedure of change of password.

To overcome the problems of this kind we had to anticipate an email address tutanota.com was displayed on the login page in case of login failure. From the first days the address was overwhelmed with requests, we responded as best we could but by sending and receiving multiple emails, the email was blocked several times, a few hours then a few days and finally we completely lost access to it. We have of course changed the tutanota address for a protonmail on the login page of abn.

So to all those who made the choice of a new account during an opening period that cannot recover the old account, we understand that and do not blame you. We ask you to please let us know by mp, and we will do what is necessary for you to recover your old account.

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